Directory of UK Businesses

ASOS – Customer Services


Call NOW

0844 995 1051

Lines are open 7 days a week. 7p per minute plus your phone companies access charge.

Telephone: 0844 995 1051
Opening times:
8am to 11pm


ASOS Online Fashion & Beauty Store Contact Numbers


ASOS headquarters are in Camden Town in North London, but their customer care centre is located in Hemel Hempstead instead. According to information on their website, the company doesn’t have a call centre so it’s impossible to handle a large volume of phone calls. However, the do have a 24-hour customer care centre available 7 days a week that you can reach online, via email or social media (listed below).

Now, if you decide to call them, here’re some numbers to help you get your enquiry through.


ASOS Contact Number

Their head office switchboard’s number is 0844 995 1051.

To get through to the ASOS customer care team, press 1. For the head office, press 2. It is a local London number so you can call from both mobile and landline without any hesitation. Expect an answer to your call, though, between hours 8am and 8pm.

ASOS Customer Service

ASOS Customer Service can be reached 7 days a week from 8am to 8pm. Just call 0844 995 1051 to get assistance with any issue related to purchases and ordering, such as:

  • refunds,
  • delivery information,
  • returns
  • help with placing an order,
  • order tracking,
  • vouchers,
  • stock availability,
  • product information,
  • rewards,
  • technical support with the apps and online domain, and
  • clothing sizes.


Note: This number is referred to as a Hidden ASOS Contact Number (UK). Hidden contact number call costs 13p/min plus your phone company’s access charge. It’s a call connection service that’ not listed on the company’s official website’s (or public domain).



You can call them if:

  • You have troubles with a faulty/wrong order.
  • You wish to cancel your order.
  • You have been having issues with their website or payment.
  • Your parcel is missing or late.
  • You have been defrauded (fake website fraud).

For enquiries before 8am and after 8pm, you can use ASOS’s live chat feature, track your order at or access FAQs.


ASOS Delivery

For orders within the UK, it usually takes 4 working days from the day you placed the order to get your parcel and there are no delivery charges (£3.00) for orders whose total charge exceeds £20. You can track the progress of your delivery using your mobile or email. If you feel that a parcel is lost or delayed, you can call ASOS customer service on 0844 995 1051 ASAP.

They can also provide you with information related to the services and products offered. You’ll hear an automated menu option that will guide you through so you can select the appropriate customer service department division that will best answer your enquiry.


ASOS Returns

Returns are accepted within 28 days after when you placed the order and you can request an exchange or refund as long as the products have their original tags on and are unworn (especially for shoes). In any other case, you should call them before you return the item and discuss this matter with them.

Contact the seller directly if you have ordered from ASOS Marketplace. For further assistance, call the company’s customer service team on 0844 995 1051.

Alternatively, you can contact ASOS through their:

  • Twitter Customer Help.
  • Contact form
  • Facebook page
  • Google+ account
  • app
  • Post at ASOS, Customer Care, Building 2, Peoplebuilding, Maylands Avenue, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire, HP2 4NW.