Directory of UK Businesses

BooHoo – Customer Services

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0844 995 1257

Lines are open 7 days a week. 7p per minute plus your phone companies access charge.

Telephone: 0844 995 1257
Opening times:

Monday to Friday: 8am – 8pm
Saturday to Sunday: 10am – 4pm

Boohoo is a UK-based fashion clothing retailer that doesn’t welcome customer service phone calls. The most commonly found phone number, though, is that of their head office, which is 0844 955 1257. However, if you are not a B2B customer, you probably don’t stand a chance. They won’t accept your call on that line unless you require B2B sales assistance. However, it’s been rumoured that their policy has changed and that you can use that number for any types of help from company reps.


That said, Boohoo allows you to email them your enquiries or concerns or Tweet them as they pride themselves on an incredibly fast and efficient email service. It is also much easier for them to handle customers’ enquiries in their own time rather than at a moment’s notice. Alternatively, you can contact them through their other social media account (i.e.Facebook page) or their customer service blog.


Although many say that the company’s customer service phone number doesn’t exist, and they may be right to some extent, we have found some phone numbers that you can call and give your enquiry, be it regarding an order, refund request, shipping or return of a product.